Privacy Policy

Data Collection Practices

We collect information to provide better services to all our users. The data we collect depends on how you interact with AutoFix Garage.

Information You Provide Directly

• Contact Information: When you schedule an appointment, request information, or contact us, we collect your name, email address, phone number, and mailing address.
• Vehicle Information: To provide accurate service, we collect information about your vehicle, including its make, model, year, VIN, and service history.
• Payment Information: If you make payments through our website, we collect your payment card details (credit card number, expiration date, and CVV) to process the transaction. Note that payment information is processed via secure, PCI-compliant third-party payment processors.
• Feedback and Reviews: We collect feedback and reviews you provide about our services.

Information Collected Automatically

• Log Data: We automatically collect log data, including your IP address, browser type, operating system, referring website, pages visited, and the dates/times of your visit.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior on our website. Please see our Cookies Policy for more information.
• Device Information: We may collect information about the device you use to access our website, including the device type, device ID, and mobile network information.

Data Usage

We use the information we collect for various purposes, including:

• Providing and Improving Services: We use your information to schedule appointments, provide repair services, manage your account, and improve our services based on your feedback.
• Communication: We use your contact information to communicate with you about your appointments, send service reminders, respond to your inquiries, and provide important updates.
• Personalization: We use your information to personalize your experience on our website, such as recommending services based on your vehicle type.
• Marketing: With your consent, we may send you promotional emails about new services, special offers, or other information we think you may find interesting. You can opt out of receiving marketing emails at any time by following the instructions in the email.
• Analytics: We use aggregated and anonymized data for analytics purposes, such as understanding user behavior and trends, and measuring the effectiveness of our marketing campaigns.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive data transmitted online.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
• Employee Training: We provide training to our employees on data security best practices.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device to collect information about your activities on our site. These cookies help us to personalize your experience, analyze website traffic, and improve our services. For more detailed information, please review our dedicated Cookies Policy.

User Rights

You have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Withdraw Consent: If you have provided consent to the processing of your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer at [email protected] or by mail at:

We will respond to your request within a reasonable timeframe, typically within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Address: 123 Rainier Avenue South, Seattle, WA 98144

Phone: (206) 555-1212

Email: [email protected]